Privacy Policy

1. Information We Collect

We collect only the information reasonably necessary to provide our website services, process merchandise purchases, fulfill deliveries, and provide customer support:

• Account & Contact Details: Contact information such as your name, shipping address, email address, and phone number when you create an account, place an order, or contact customer support.
• Merchandise Transaction Data: Standard contact, order, and shipping details required to process and deliver apparel, gear, and training accessories.
• Technical & Usage Information: IP address, browser type, device information, and site navigation metrics collected through standard cookies and similar technologies to maintain website performance, authentication, security, and functionality.

Note: Payment information may be processed by authorized payment service providers. Iron Ascension does not intentionally store complete payment card numbers on its primary website servers.

2. How We Use Your Information

Your personal data is used for legitimate operational and customer-service purposes, including:

• Order Processing: Reviewing and processing merchandise orders and related requests.
• Direct Communication: Sending order confirmations, availability updates, shipping information, and responding to customer-service inquiries.
• Merchandise Fulfillment: Processing and shipping apparel, gear, and accessories and facilitating applicable size exchanges or returns.
• Website Operations & Security: Maintaining website functionality, preventing fraud or abuse, improving site performance, and protecting user accounts.

3. Confidentiality & Data Protection

• Data Sales: Iron Ascension does not sell personal information to third-party advertisers or data brokers.
• Confidential Handling: Personal information is handled with appropriate confidentiality and stored using reasonable administrative, technical, and organizational safeguards.
• Data Encryption: The website uses standard HTTPS/SSL encryption to protect information transmitted between your browser and the website.

4. Third-Party Services

We may share limited information with service providers when necessary to operate the website and complete legitimate customer requests, including:

• Shipping & Logistics Carriers: Shipping address and related delivery information required to fulfill and track merchandise orders.
• Payment Providers: Payment and transaction information processed through authorized payment service providers when applicable.
• Communication Systems: Email and other communication infrastructure used to send confirmations, support messages, and service-related communications.

5. Your Data Rights & Control

You retain control over your personal information, subject to applicable law and legitimate recordkeeping requirements:

• Access & Updates: You may review, edit, or update available account information through your profile or by contacting customer support.
• Data Deletion: You may request deletion of your account and personal information by contacting customer support, subject to legal, security, and legitimate business requirements.
• Cookies: You may be able to manage or disable certain cookies through your browser settings, although doing so may affect some website functionality.

6. Contact Our Privacy Team

If you have questions regarding this Privacy Policy or how your personal information is handled, contact us: