Shipping & Returns

1. The Order-Request & Reservation Workflow

Iron Ascension operates via an Order-Request Cart Workflow rather than instant online payment processing:

• Step 1: Request Submission. Browse our catalog, select your items or merchandise sizes, and submit an order request through the reservation cart.
• Step 2: Inventory Verification. Our team reviews your request and verifies product or merchandise availability.
• Step 3: Direct Confirmation & Dispatch. You will receive direct confirmation with applicable payment and fulfillment instructions. Once confirmed, eligible orders move into packaging and dispatch preparation.
• Cancellations: You may modify or cancel an order request before receiving formal payment and dispatch confirmation, subject to applicable policies and law.

2. Shipping & Delivery Protocols

We process and dispatch verified order requests during our standard operational hours:

• Processing Lead Time: Order requests are generally reviewed within 24 business hours (Monday–Friday).
• Packaging: Merchandise orders are packaged appropriately for shipment and customer privacy.
• Tracking Updates: Once your package is handed over to the shipping carrier, you will receive available tracking information via email.
• Delivery Requirements: Please ensure your shipping address details are complete and accurate when submitting your order request.

3. Returns & Exchanges by Product Division

Iron Ascension applies category-based return rules to support product quality, hygiene, and customer satisfaction.

Iron Ascension Merchandise (Apparel & Gear)

• 30-Day Exchange Window: Official Iron Ascension apparel, hoodies, gym bags, and lifting accessories may be returned for a size exchange or store credit within 30 days of delivery, subject to the applicable return conditions.
• Condition Requirements: Items must be unworn, unwashed, odor-free, and in their original packaging with tags attached. Customers are responsible for return shipping costs on size exchanges unless an incorrect item was sent by our fulfillment team.

Regulated or Restricted Products

Products that are regulated, restricted, or subject to special handling may have additional return, cancellation, shipping, or fulfillment restrictions. Such restrictions will apply as required by applicable law.

4. Reshipment for Damaged or Broken Shipments

Iron Ascension protects shipments against verified damage or packing errors:

• Damaged or Compromised Items: If your package arrives with damaged merchandise or compromised packaging, contact customer support within 48 hours of delivery.
• Claim Requirements: Email contact@ironascension.com with your Order Request ID, a summary of the issue, and photos showing:
  • The damaged product or affected item
  • The shipping label
  • The outer packaging box
• Verified Claims: Verified damage claims may qualify for a replacement, refund, or other appropriate resolution at no additional cost, subject to availability and applicable policies.